You should receive further information from them via email explaining why you are or are not going to be receiving a refund. Fill out the T ell us why section to explain why you want a refund for your game.Īt this point, you will have opened a support ticket from Steam.If you have played more than 2 hours, click I t’s not what I expected and then click I’d like to request a refund.Click I would like a refund if you have played less than 2 hours.Click the title you want to refund in recent purchases (or find it by clicking the P urchases Tab).Click on the Support Tab at the top of the window.(With your browser, not through the Steam desktop client)
The more details you provide, the more likely you'll be approved for a refund. However, you'll want to be specific when entering information about why you are requesting a refund. If you are outside that grace period you can still request a refund. Opening the game from within Steam Support will give you the option to request a refund and opens the window for a support ticket. If you are within the 14 days, two-hour window then this is a relatively painless and stress-free experience.
So if you’ve decided you don’t like the brand new game you’ve purchased, and you meet Steam’s refund conditions, it’s time to request a refund directly. You can visit Steam's site to get all the details on what is and isn't likely to get a refund. However, this counts for all games in the bundle. If there is a bundle you want to return, the original 2-hour, 14-day conditions remain. There also isn't any way for Steam to refund video purchases, unless the video was part of a bundle. That's specifically because these are items purchased from the game developers and not the Steam game client. Likewise, if you want a refund because you received a VAC (Valve anti-cheat system) you won't be eligible for a refund. If you want a refund for in-game items (like loot boxes for instance) you are out of luck. Steam specifically will not refund you in several cases. If you want a refund for Steam Wallet funds, you need to request it within 14 days and also need to ensure none of the funds were spent in the meantime. This ruling also applies to DLC bought through Steam. With games you have preordered, you can request a refund up until fourteen days after the initial release. While you can request a refund on any game, even if you have played it extensively, in most cases you’ll only be able to get your money back in very specific cases.įor the most part, you’ll need to request your refund within fourteen days of purchase, and has been played for less than two hours. These are one of the most basic criteria that you should follow to ensure that you can refund games on Steam easily.When it comes to requesting a refund from Steam, there are a few caveats. Another important factor is that the game shouldn’t be played for more than 2 hours. Keep reading to find out: Terms & Conditions for Refunds from SteamĪs per the refund policy of Steam, you can apply for return within 14 days of purchase. However, certain conditions must be met for you to be eligible for a refund. The amount usually gets transferred 7 days after you receive an approval message. That is how you can request a refund for games on Steam. Check your email for a confirmation message from Steam. The amount will be transferred 7 days after you get an approval.
You can select Steam Wallet or the Credit or Debit card you used during the payment.After choosing your reason, you will be redirected to a page where you have to click on “I’d like to request a refund”.Select a game that you want to return and a specific reason for your cancellation.Once you login with your User ID and Password, you will be redirected to a page which lists all of your Game Purchases.First things first, head to the Steam Support website.
0 kommentar(er)
